Lead With The Authority You’ve Been Given

smartphone mobile hand coffee

While I write this from the perspective of a database administrator, this could apply to any communications role.

I walk into our Lead Pastor’s office.

“Question. In CCB…”

Before I can finish, his facial expression is changing…

He doesn’t care.

He understands the need for the database.

He may even want to understand the database.

But, he doesn’t love the database.

In fact, he understands enough, just enough, to know he doesn’t have time to learn more.

But me? I love the database. Maybe a little too much.

Not only do I understand it, I understand it’s inner workings. I joke in the office, “if this gig doesn’t work out, I’ll go into Church Management Software Forensics.”

“Is that a thing?” my co-worker asks.

“I could make it a thing.”

CCB has an online platform for other software administrators. They call it The Village.

My co-worker calls me The Mayor.

Back to our Lead Pastor.

He listens to my rambling question, and my proposed solution. I’m pretty sure he only pretended to listen.

Then he says, “yeah, that’s fine. Go ahead. I trust you.”

Every. Single. Time.

I’m pretty sure I could start any conversation with “Hey in CCB…” and it would end with “yeah, that’s fine. Go ahead. I trust you.”

“Hey in CCB, I want to buy a new car and book a vacation to a tropical island.”

“Yeah, that’s fine. Go ahead. I trust you.”

He doesn’t care. He doesn’t have time.

But I don’t want him to care, nor do I want him to have time. I don’t.

Because, in reality, he does care.

And that’s why he hired me.

He knows I understand the structure of the church. He knows our family fully supports the vision and mission of the church. And most of all, he knows that on a scale of 1-10, my knowledge of CCB is a 12.

He also knows, a Pastor’s primary role is to equip the saints for the work of the ministry.

I want him to make time for that. I want him to care about that.

I also want him to care about his wife, his children, his neighbors.

There are church members with real hurts and real needs. I want him to care about those. But I don’t want him to care about a database.

I often tell our Pastor, “go preach, pray, and write a book.”

He’s the leader.

And, every single Sunday he’s got to bring a message to a wide audience. Young, old, non-believers, new-believers, and strong-believers. Any given Sunday.

Why would I ever – ever – expect or even want him to be thinking about the database?

I was faced with a problem recently and I knew the answer. In my gut, I knew what to do. Yet, I sent a support ticket into the software company. Their solution was my solution. I’d been right.

Our Pastor has given me (his words), “a pretty big sandbox to play in” when it comes to the software. That just means he’s given me some authority and has promised to back up any decisions I make.

God has gifted each of us differently. For me, that means discernment, leadership and administration. Our Pastor is a Pastor. I am not.

But I hesitate before making the final decision…

And each time I walk into his office with a database question, the facial expression changes.

It’s fine. I trust you.

Today, church communicators – whether your primary role is with the database, social media, the web site, first impressions, or any other communication role – lead with the authority you’ve been given and support others as they do the same.




ocean close up sea water dawn sun

Have you ever seen dawn? I saw it this summer. My husband and I were on a cruise ship that was due to dock early one morning. We woke up and watched a new day break from our balcony. We were pulling into port just as the city was waking up.

It was amazing to see the start of something new.

Yesterday morning I woke up feeling like I needed a day off. I hadn’t slept well the night before. My throat hurt. My eyes hurt. My nose needed running shoes.

But I really wanted to go into the office. There was work to do and I love what I get to do.

I took some vitamin C and ibuprofen, drank hot tea, used some eye drops and got out the door.

The morning didn’t go as planned.

I created and posted the worst social media post ever.

I cancelled a lunch meeting because I knew I just couldn’t get through it.

And I discovered a potential problem in our database that had me comparing the database to a life-threatening illness.

Knowing my love for the database, the problem was probably not with the database, but with my attitude yesterday morning.

And then I decided tacos and guacamole were the answer to all of life’s problems (nevermind the fact that there are stacks of Bibles in my office telling me that Jesus is the answer) so I convinced my co-workers to put me in the back of a car and take me out.

As we were driving back from lunch, I received a text.

My boss firing me for the aforementioned social media post.

It was from a friend I hadn’t talked to in months.

She wrote: “Praying for you. Isaiah 43:18-19.”

I logged onto my Bible app and looked it up.

“Do not remember the past events, pay no attention to things of old. Look, I am about to do something new; even now it is coming. Do you not see it? Indeed, I will make a way in the wilderness, rivers in the desert.”

How did she know I needed that?

She didn’t.

God did.

And God made everything new (although I’m still convinced tacos and guacamole played a small part).

My boss did not fire me for the ‘worst social media post of the year.’

He actually invited me to be a part of a leadership meeting.

I came up with a step-by-step action plan for fixing the potential problem with the database.

By the end of the day, I wasn’t sure I wanted to leave. I joked to our Executive Pastor that I would bring a cot and live there. He unjokingly told me, ‘no.’

Problems will come up in our days. The database won’t work in a way we expected. Technology may fail. We may just be having one of those days.

Be grateful we serve a God who promises to never fail us.

Yesterday I was grateful for grace and forgiveness.

I was reminded yesterday that Godnot tacos and guacamole – does make all things new.



Merry Christmas!

Merry Christmas Manger scene

Christmas Eve and Christmas services have started. My daughter’s church had their service last night. Another local church had a ‘living nativity’ last night. My son will play with his church band three times tomorrow. There’s a church nearby that has services today (they are having a hot chocolate bar and a photo booth!). A few members of our family are attending a service tomorrow morning.

At this point, you’re probably expecting this post to be about follow up, connecting with your guests, updating your web site, and helping your guests take their next step.

I think you already know how I feel about all of that. If not, here’s a recap:

  • Follow up should be immediate. Get those connect cards entered in Sunday evening and send follow up emails right away. If your follow up plan includes phone calls, you could let those go on Christmas Day, but don’t wait a week.
  • Connect with your guests. Have greeters and info people visible and over-communicate every step of the way during your service.
  • Update your web site. Remember that your visitors may go home with questions or wonder what’s next. An updated web site will help them find some answers. (Don’t forget to update your social media, too!)
  • Help them take their next step. A lot of people make a New Year’s resolution to go back to church. You want to have staff and key leaders available to help them do that.

But what this post is really about is permission to not do all of these things.

That’s right. Permission to let it go.

What if you get 50 connect cards entered into your system on Christmas Eve night, but haven’t stopped to pray with one person?

What if you say hello to 100 people, but don’t stop to ask any of them how they are doing?

What if you update your web site and social media Christmas Eve night, but don’t consider who might be seeing those updates?

What if you have all of the next steps in place, but no one takes them?

Use wisdom and discernment this Christmas season and find balance between working as unto the Lord, and letting the Lord work in and through you.

Merry Christmas!

My Favorite Tools


This morning I was talking with a client about a strategy we’re going to use in promoting an upcoming conference. One of the things I told her was that I wasn’t just going to do everything, but that I was going to include her in the why and how of everything I was doing.

I don’t want to just DO – I want to leave her with the tools she’ll need if she ever needs or wants to do it herself. I want to give her all-access to all of my tools. I want to leave her and this ministry better than I found it. We’re working on a conference for 2018. If she needs me for 2019, I’m happy to help. But even better would be if she is empowered to not need me for the 2019 conference.

Some would say I’m working myself out of a job. Maybe. Our real job is to make disciples (Matthew 28:19).

So, other than the database (by far my favorite tool I use for church connections, assimilation, and organization), here are a few of my other favorite tools.

1. Mission Insite. Empower your faith-based or nonprofit organization with the tools to answer today’s most difficult strategic challenges. You may already have access to this. Check to see their current clients: http://missioninsite.com/our-clients.

2. Canva. Create graphics, apply for a free business plan and upload your brand colors, fonts, and create templates. I love Photoshop, Lightroom, After Effects, and the entire Adobe Suite. It’s not always practical. There are a lot of churches that only provide programs like Microsoft Publisher to their admin. staff. Canva is great for creating and also team collaboration.

3. Heatmap tools. Real time analytics for your web site. This will help you see where and how people are interacting with your web site.

4. Ministry Designs (or any drag & drop web site builder). WordPress is awesome, but not always easy for the staff of a small-to-medium sized church. A drag and drop web site builder helps me empower my clients to work on their own web site. I told my client today, I am going to hold your hand through this initial process. Soon you’re going to be able to say, “I do web sites.”

5. YouVersion Events. (Any of Life.Church’s resources are great.) Upload your event, add information about your church, Bible verses, a sermon outline, weekly announcements, a link to an online connect card, etc.

6. Google Keep. With Google Keep, I can create daily to-do lists and share the with collaborators so that they can see what I’m working on and add, delete, or comment on items. You can create lists with check boxes or in ‘note’ form.

Other tools I will use are TechSoup, GSuite for e-mail, Google/MyBusiness for business analytics, MailChimp, Asana, and graphics from graphics.church, Church Butler, and SundaySocial.tv.

Now it’s your turn. What are some tools you love to use?

An Early Christmas Present

Christmas gift present lights

Yesterday I got an early and much appreciated Christmas gift.

If you read this blog regularly, you will know how much I liked my job. Yet, at the end of the day, there were parts of it that definitely qualified as work. (Isn’t there always.)

You’ll also know that it’s really hard for me to “turn it off” sometimes most of the time okay, okay, all the time. See, I really REALLY like what I do. You might call it my hobby. Or my passion.

Read this.

But, clearly, there were some things about my job that my family wasn’t liking. And they made sure I knew.

The first day of my official unemployment, I was a bit stressed thinking about staying connected to my peers, keeping up with trends in technology and communications, and – let’s be honest – our family finances.

So I decided to take matters into my own hands. (Because that always works, right? I may have momentarily forgotten any scripture that says we should go to God first.)

Gratefully, God didn’t throw me completely under the bus. As a matter of fact, a Pastor that I greatly admire managed to connect me with some communications clients. They are social media and web content clients that I knew I’d be able to maintain even if I got a ‘real’ job.

A local arts non-profit has asked me to serve as their Communications Director. I’m excited about this opportunity. It’s a volunteer position, but they will give my daughter free tuition in their classes. That’s worth a lot.

But I couldn’t let go of some of the worry. (Clearly, I forget to read my Bible sometimes.)

I made a mental note of the job I wanted, the geographical area, my job duties, the hours, the organizational structure of the church or ministry, I had it nailed down and when I prayed, I prayed specifically for that job (not even knowing if it existed).

Yet, instead of believing that God was FOR me (and who could be against me), I began looking at any opportunity I could find. I think the term “throwing darts to see what sticks” could apply. One day I decided I could teach pre-school (I can’t). Another day I decided I could work in retail (probably not a good idea, either). Working in the medical or dental field? I do that on missions trips. I don’t want to do it all day, every day.

So a few weeks ago we were sitting in church and the Pastor was talking about taking our questions and concerns to God. Got it.


Seriously, dude, there’s a but to that!?!?!?

When you do, you have to have your yes on the table first. Basically, he likened it to signing the contract agreement first, then reading the fine print after.

I’ve heard that before, but that day it really resonated.

As we left church, I made that statement. I’m done looking for a job. My  yes is out there to whatever you have for me, whenever you have it. Lead us where you want us next.

That very night, all six of us ended up going to the same place. If you’ve ever had college-aged kids, you know that’s a miracle. Normally, we have to pay our kids to hang out with us. But that night, all six of us. In the same car.

I ran into a friend I hadn’t seen in 7 years – at least. Her name wasn’t even on my radar as far as connecting with. I was surprised to see her, yet ecstatic. The most awesome thing was that after all these years, she seemed happy to see me. I love my friends. Even when I don’t see them for 7 years.

She said she’d kept up with me on social media and wondered what was happening lately. I told her that I really wanted to find a new job, but wasn’t sure what that would look like.

What do you do?

I told her what I do, what I felt like I was good at and then I said, “I don’t know what it looks like, but I do know it has to be with a church or ministry.”

What happened next was nothing short of a miracle. She knew of the perfect job for me.

Oh snap!

Is it too soon? Have I communicated to my family that they are number one? Have we learned a lesson from this? Are there still more to be learned (isn’t there always)?

I decided to send my resume. It couldn’t hurt.

The ensuing whirlwind – meeting with the Pastor, talking to an Elder, another meeting.

Multiple confirmations from my husband and kids – multiple prayers answered and some things that just only could have come from God.

The perfect job I described to God was right there on the table.

And I still feel like I’m dreaming, but it’s very real. Do I get to say, “I’m living the dream?” I am.

December 14 – exactly one month to the day that my last job came to an end – the Lead Pastor looked at me and said, “I’d like to move forward with this.”

Technically, I start in January.

There’s a lot I can’t – and don’t want to – share right now. This story belongs to my future employer. It’s their story to tell and I’ll give more details when they feel comfortable.

What I can share is that God hears our prayers and answers them in His perfect time. I can share that God orchestrates everything – that nothing is a coincidence. Every person I’ve seen and talked to over the past few weeks has been a part of what is right now. These are people I hadn’t expected to see – people I hadn’t expected God to put in my path. But He did, and I’m grateful.

I can share that problems should be tackled head on. It would have been easy to sweep things under the rug and hibernate. Instead I looked at my family and apologized to them for the blinders I’d had on and for how I’d put the church first. How could we move forward as a family? What did they need from me in order to feel like we had a healthy family again?

I read a blog post this week about someone being on a plane that had some issues prior to taking off. In the end, all they had to do was turn the plane off and back on to re-set the computer system. I think that’s what God did. Turn it off, now turn it back on. In only one month.

Hearing the Lead Pastor say he was comfortable moving forward… hearing his wife ask if I could start early and have it be volunteer work (um, yes!)… knowing that my husband and kids were ready for this (again)… and realizing it was one month to the day.

Yesterday I received one of the best early Christmas presents I could have asked for.

Oh, and I’ll still be working with Church Management Software. The blog will go on…


Full Steam Ahead

train steam

A few weeks ago, I wrote about how some of my actions (and words) had been communicating to my kids (and husband) that the church and my work and service for her was more important than they were.

Understand that when you work for a church or ministry, there will always be some unpaid hours that have to be viewed as service. No one goes into church or ministry work to get rich. The Church is the Bride of Christ and we have to serve her selflessly. And, for some leaders, it’s really hard to ‘turn it off.’ For me, my mind is always drifting back to communications and connections. Always.

But my kids felt that. And they weren’t always happy about it.

So I’ve been intentionally investing in them and it’s been awesome. But there’s been that small voice in the back of my head.

How do I stay connected to my peers? How do I stay up-to-date on current trends and technology? What happens when we decide it’s time for mom to go back to work?

And – let’s be honest – even though there’s no “get rich quick scheme” in ministry, there’s college, insurance, and other bills. Another regular income would be great.

I reached out to a few close connections and was able to pick up a few clients that would allow me to work from home on web sites and social media.  They aren’t high paying clients, but they are people I want to help and it will help add to my resume. Even when I get a new job, these are clients I’ll be able to maintain on the side.

I had friends give me advice. Conflicting advice.

Wait 3-6 months, find a large church, and blend in with the crowd.

Get plugged in right away, serving during the time you’re not working can be like therapy.

I love my friends. They don’t always agree with one another.

Last weekend, starting with Sunday’s sermon, God worked in some incredible ways. From places we went, people we talked to, and a host of other things. The perfect job came across my way. If I had sat down and written out everything I was looking for in a job and employer, this would be it.

This week I’ve had to talk to the kids and ask: is it too soon for me to go back to work? Have we learned what God is trying to teach us? Basically, “are y’all good with this?”

Confirmation came from Alan. He’s on board with this. The kids are all okay with it, too.

Full steam ahead. We hope.

Please pray with our family, that if this job is God’s will, the details will work out and everything will fall in to place. If it’s not God’s will, we will accept that move on, but so far, things are on track!


Guinea Pig / Test Family

guinea pig bibleThis morning our family visited a new church. This week, I had spoken with the Lead Pastor and one of their Elders and they both knew of my love for knowledge of neurotic obsession with CCB (Church Community Builder) software.

Their web site and social media gave us enough information to know where we needed to go and a general idea of what to expect when we got there.

Their greeting team did a great job of telling us the important information: where to take our kids, where the bathrooms were, where to get coffee. We were walked to (not pointed to) the children’s check-in area.

It was there that this magic happened. The Elder serving at the children’s check-in desk was helping to explain to someone a new thing they were trying with CCB check-in and said, “she [pointing to me] wouldn’t mind being  our guinea pig and testing this for us.”

Wouldn’t mind!? That’s a bit of an understatement. Does this guy know who I am and what I love? Jesus. Family. Coffee. Church Management Software. I try to keep it in that order. I’m not always good at it.

“Wouldn’t mind.” Make that: “happy to…” “I’d be mad if you didn’t ask me…” “I’ll report for work on Monday morning. Where’s my office?”

Okay, I didn’t say that. I thought it. I didn’t say it out loud.

I did tell him I’d blog about it. So here it is.

Their childen’s team did great and when I pointed out that it may be taking too long to check in a new, first-time guest and made a suggestion about about what I’d seen and helped with at other churches, they listened. I don’t know if they’ll do what I suggested. But they showed an interest in what I said. (They may be blogging about the crazy first-time guest who tried to tell them how run their church.)

The Children’s Pastor took us from there to where we’d leave our youngest son. (Again he didn’t point; he walked us to our destination.) Our middle-school daughter had the option of staying with us or participating in a Bible study. This morning, she chose to stay with us. He asked me how I came to love church management software. I told him that while serving as Next Steps Director at another church, I saw it’s power and ability in helping us get guests connected and retaining them long-term. He said he’d only really been using it for about a year. (It’s okay, I’m here to help. I’ll report for work Monday morning. Where’s my office?)

Side note: I’ve been known to tell churches that they didn’t even have to pay me. That I believed so much in this software helping them, I’d help them implement it for free. With two kids in college and rising insurance rates, my husband has suggested that I rescind that offer.

We saw a few friends. One we saw just last week. Another we hadn’t seen in 19 years. It was great to see them both.

After service, we got to chat with the Pastor and his wife. The Pastor asked us to send an email with our feedback. I’d send an email if I had anything critical to say. Because I have nothing critical to say, I’ll post publicly on my blog.

This morning was fantastic. I have no doubt, we will be back.

And any time you need a guinea pig to test a CCB feature, please use our family. We are happy to help.


Volunteers Needed and Wanted

The good thing about not having a job is that I am able to spend more time with (intentionally invest in) my kids. I’ve been able to pick up my son from carpool in the afternoons. I’ve been able to get to know my neighbors a little better. I’ve been able to meet some new friends. I’ve been able to reconnect with people from our old homeschool group. I’ve been able to organize a little bit around the house. And did I mention grocery shopping while everyone else is at work.

The bad thing is that when your job is (was) at a church, you’ve also ‘lost’ your church family.

So, we’ve been visiting a church and learning a little bit about how (and when) we get further connected.

One of my favorite books is this book. by Jonathan Malm. This book is a quick, easy, read. I’d recommend getting a copy for everyone on your guest services team. One of my favorite (or least favorite) is Chapter 45: Unwanted Volunteer. Jonathan describes a time when he and his wife were looking for a new church, found a church they liked, and were eager to volunteer. They signed up to volunteer and never heard back from anyone. They felt unneeded and unwanted.

He goes on to talk about the need for systems and processes to get people connected. He even points out the need for us to make sure we are responding to questions from unexpected places like social media.

“A church that responds quickly to people is a church that loves people.” (p. 146)

Put your church management software to work to help you love people.

If your software allows, have some custom fields that reflect your church’s ‘language.’ For example, you might have a category of “Interested In Serving” with several options for where someone is interested in serving.

Connect cards are your friends. I’m in favor of connect cards being filled out every week. If your church doesn’t have weekly connect cards, have some sort of way for people to respond. Even if you have a sign up kiosk somewhere else. In some ways, a computer or ipad kiosk may be more helpful for you than connect cards. You’ll see why in a minute.

Data entry should happen Sunday afternoon or Monday morning. This means you’ll be taking all of the data from your connect cards or exported from your sign up kiosk and filling in data fields in your church management software. In some software, you can set up a form to auto-fill the profile data fields. If your software offers that and you have a computer kiosk, your data entry job just got that much easier (or non-existent). You may still want to double-check kiosk form entries against profile fields, but it’ll be a whole lost easier than data entry. Exporting form entries to update fields are easier than connect cards because you’re not deciphering handwriting.

Regular custom reports should be run immediately after data entry. If you know data entry will be done on Sunday afternoon, make sure custom reports are set to run and be sent to ministry team leaders on Monday morning.

You should also use the notes field of your software for any follow up notes (make sure your ministry team leaders have appropriate access).

Your church management software can make sure no leaves your church feeling unneeded or unwanted.


When Process Stops So Progress Can Happen

A lot has happened in the last few weeks. First and foremost, I am no longer employed at Fairview Baptist Church. I’ll be seeking future employment. But in the interim, I am treasuring some time with my family and investing in them. I had put them on hold for a few years, serving a church in a high-capacity volunteer role (which took a lot of hours some weeks), then working as paid staff member.

I thought I was teaching my kids lessons on serving as Jesus served: selflessly and unconditionally. What I was really teaching them was that the church was more important than they were.

I still believe that serving the church is important. I still believe that even as paid staff, there are times when you will  have to work longer, unpaid hours, and in order to further God’s Kingdom, sacrifices will need to be made. In some ways, it’s good for our kids to see that.

But we have to find balance.

Balance is a tough word for me. Most leaders will struggle with balance because they cannot stop thinking about what drives them. (Read the blog post just before this one.)

I realized this week that some processes in some areas have to stop so that progress can be made in other areas.

I’ll be looking for a new job one day (hopefully with a church or ministry). I’ll even be doing some remote work from home on social media and web sites. Most of all, I’ll invest in my husband and kids.

I’ll be blogging about a different sort of process and progress. The process of loving your family, and the progress that makes at home.

Why Are You The Way You Are?

There are days when all I think about is strategy and people.

The database. How do we maximize it’s use? How do we use this tool we’ve got to help us do our jobs better and smarter? How do we teach? How do we train? How do we help others understand it’s value?

Social Media posts. The internet never sleeps. We are on 24 hours, 7 days a week. How are we responding to the world around us? How are we telling our stories to our community? Do they know us? Do they trust us?

Our web site. Does it reflect who we are? Is it clear? What are our exit rates off pages? Our Google rankings? How do we make it better? How do we make it the best?

I pray over the people I don’t even know who are searching for something. Do they trust that we are here to help them find the answer?

When they come, what do they see? What is their experience? How and where are we getting them connected? Do they understand each next step? Is it clear? Is it confusing?

How and what are we communicating?

Everything communicates.


Why are you the way you are?” A friend asked me that exact question this weekend.

This Explains Me.