Discomfort

man on crutches

Yesterday I was talking with a friend. Her church had recently implemented a First Time Guest tent – outside the building. At their church, it’s a place where first time guests go, receive a gift, and meet someone who can answer questions and take them to another destination – the worship center, children’s check-in, etc.

They moved their Next Steps desk inside the building to a corner that’s quiet – which lends itself to easier conversation.

The changes they made are nothing new. Many churches across the country have similar designs.

However, her executive team gave her an argument, “we want our volunteers to be comfortable.”

I gave her a counter argument: was Jesus comfortable when he was hanging on a cross?

What we really want to do is equip our volunteers to do the job they’ve been called to do.

So, let’s take a step back and look at volunteer recruitment and WHY we volunteer.

I love our church. I’m grateful to be where I am. Most aspects of my job I get paid to do. There are other things I willingly do as a volunteer. Among my counterparts at other churches, this is common.

I volunteer in these areas out of obedience to God. I don’t do it out of guilt, or to fill a void. I do it because God has called me to do it. God has never promised His calling will be easy. He did promise it would be worth it.

If I were to volunteer in any other area, that area would suffer. (Ask me sometime about my brief stint in pre-school and children’s ministry.)

As part of serving God, there have been sacrifices and discomfort. I’ve sacrificed financially, I’ve sacrificed time with my family, I’ve been cold, hot, hungry, wet, and uncaffeinated.

But I’ve never been hanging on a cross.

 

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Define Passion

Worship Jesus

Last night I got to watch my son play guitar in a band that was leading worship for about 1,000 people – mostly teenagers.

But what struck me the most wasn’t his talent. And it wasn’t the deafening roar of the crowd responding to the band. It also was not the fact that teenage girls were asking for his autograph.

What struck me the most were the times he pulled back. The times when he stepped up to the mic, sang a few words of a line, and backed up as the lead singers continued. The times he took his hands off his guitar and raised them in worship.

My son’s been playing guitar for about 7 years. He started playing in his church’s worship band around 5 years ago. Recently he’s assumed the role of Worship Leader for the youth group.

Just after high school, someone asked him what he wanted to do. He said he wants to be a worship leader. Someone said, “you already are a worship leader. You just want to get paid for it; have it be your job.”

This summer he’s part of the band leading worship at a beach camp operated by our state’s Baptist convention. The Baptist convention also organizes the band, and the drama teams. Over the years, I have heard people say they don’t like “denominational politics.” I am not even sure I have enough knowledge of the subject of denominational politics to form an opinion. But what I saw this weekend – all operated by our state’s denomination – was well-organized and pointed to Jesus.

My son loves to play (with) his guitar. He’s loved music since he was a baby and from the first time he had a guitar in his hands, he couldn’t keep his hands off of it. When he wasn’t learning how to play, he was fiddling with the strings or just tapping it.

Over the years, we’ve heard noise from that guitar at inappropriate times.

“Be quiet. We’re trying to sleep.” Guitar.

The Pastor is praying. Guitar.

The Pastor is preaching. Guitar.

The sound booth asks all musicians to be silent while they check the mic of a singer. Guitar.

The worship leader actually asked him to stop once. I don’t think he did.

He strummed unconsciously. And even strummed air guitar when his guitar wasn’t in his hands.

So last night, I saw him consciously and deliberately pull back and worship. And I saw growth. I saw a teachable spirit. And I saw someone willing to give up – even for a brief moment – what he loves – for Jesus.

And later that evening, one of the people serving with him said, “I love serving with your son. Matt has defined passion for me.”

Defined passion.

What does this have to do about progress? And processes?

Tomorrow morning people will walk into your church for the first time. Some will have preconceived notions of what church is – organized religion, denominational politics.

What will you do to show them that you’re different?

How will you teach them? How will you tell your story? And His story?

How will you move them from the “I want,” to the “you are?”

What will you give up – even for a brief second –  to help someone see  Jesus?

Define passion.

Ministry and Money

dollar sign notebook

Ministry and money. Talking about the two together in the same conversation sort of freaks people out. For me, it’s like someone talking about snakes. Never okay. Writing about ministry and money can be difficult. But, this time – for me – it’s not.

Because I have a story to tell and, well, as you’ll soon see – it all points to God. And He wants us to tell people about Him.

Please don’t take what I’m about to write as some “prosperity Gospel.” It’s not. It is about choices, commitment, and obedience. Yes, at the end of this story, I received a blessing, but it was long-awaited and I’m summarizing in a short post, a story that could take hours to tell.

A few years ago, I found that sweet spot where ability, affinity, and affirmation all meet. I love guest services, and more specifically, seeing people take their next steps and get connected to the church. The time between first-time-guest to membership class (at our church we call it Partnership Class – you may call it something different at your church) is my absolute favorite! Assimilation is one of my favorite words. Following up with our guests when they “check the box on the card” will drive me to commit hours as service almost equal to the number of hours for which I get paid.

My son and I go to Guatemala on missions trips. They cost money. In Guatemala, I serve with our medical/dental team. Medical and dental supplies cost money. My kids like to go to church camps and retreats. Those cost money.

So when I told our Pastor I’d like to take the hospitality at some of our connections events to the next level, I also told him I’d commit some of our own personal funds to make that happen.

Why? Because I’m passionate about the ministry – I’m committed to do whatever it takes. And I know this is the ministry to which God has called me. Even when I’m tired, I’m committed to it – out of obedience to Him. When I know a Partnership Class is coming up, I budget for small things – bottled water, k-cups, chocolate, mints.

So a few weeks ago, at the grocery store, I was buying our family’s groceries and a few extra things for a church event and I maxed out my weekly budget. (I actually went $4 over budget, so if you know my husband, don’t tell him. Oh wait, he might be reading.)

Anyhow, after leaving the grocery store, I realized I had to pick up prescriptions. Funny thing – a stroke leads to several new medical expenses. We don’t have the best insurance. For some reason we have both high premiums and high deductibles. That doesn’t lend itself to a lot of margin in our budget.

So pulling into the pharmacy, I had a dreaded realization: I may need to use the credit card.

The cashier said to me, “it looks like you’ve met  your deductible. Your prescriptions won’t cost you today.”

Yes. I walked out of the pharmacy holding what should have been $250 in prescription medication without paying a dime.

If I told you these things happened all the time, I’d be lying. They don’t. Over the years, we’ve made a lot of sacrifices for ministry-related items and church-related expenses. It’s taken a lot of faith, trust, and sacrifice.

But that day God gave our family an unexpected blessing.

Take your next step. Give. Serve. It may not be easy. Do it anyway. God’s already given you the ultimate gift of his son, Jesus. We couldn’t ask for anything more. But maybe – just maybe – you’ll have a cashier say to you, “this won’t cost you today.”

Rewind: A Recap

repeat remote rewind

A few weeks ago, I had the chance to lead Digital Bootcamp for my friend, Tom Pounder. Tom decided to have me revisit an article I wrote over a year ago for another friend of ours, Kenny Jahng.

I talked about using all of our digital assets to get people connected to, and assimilated into, the life of our church . But not just to church – we’re getting them connected to Jesus.

Here’s a recap:

Make sure your digital first impressions match what people will experience at church. If your church is fun and high energy, reflect that on your social media and your web site. If your church is a little more traditional, reflect that. Make sure you listen to each sermon and let your Lead Pastor set the tone for what you’re doing.

Use all of your digital assets available. We recently launched a texting service that allows us to connect with guests from the moment they walk in the door. We launched an online community group, and we have live chat available on our web site.

Make sure your internal communications (ie, workflows) are in order so that what you share externally is accurate. For example, if you share on social media that it’s time to sign up for an event and share a link, make sure that link is live and active.

Equip your volunteers. You’ve worked hard all week to make sure your web site and response/RSVP forms are live and active. You’ve created social media posts to promote events. Make sure you give all of your volunteers the information they need to answer guests questions on-site on Sunday. Avoid the “I Don’t Know” factor.

And finally – remember it’s about people. And getting them connected to Jesus. Stay on top of trends and listen to your guests’ stories. A few months ago, a printing error resulted in the ’email’ line being omitted from our response cards one week. No one caught it until after service on Sunday and I was moderately stressed. But just last week, a guest brought me a card with the email line blank. When I asked her for her email she said, “I don’t check my email, can you text me?”

In this fast-paced world, we have to be willing to adapt accordingly.

Our Pastor preached an amazing sermon this morning about what our church will do reach people. One of the things he said was, “we will leverage everything within our reach to help people find and follow Jesus.”

“we will leverage everything within our reach to help people find and follow Jesus.”

I’m grateful for a church that embraces technology, change, and people.

 

 

Five Things I’ve Learned This Year About Assimilation

school hallway door

We are a homeschooling family. And yes, I work outside the home. I have regular office hours and I volunteer. And we’ve made it work thanks to family, friends, and an awesome computer-based curriculum that allows my children to do ‘school’ from almost anywhere.

We have four kids. That’s four distinctly different personalities and four different sets of needs. So last year, we decided that one of our children may fare better in public school.

He was entering 5th grade – in our county that’s the last year of elementary school. Which means there was a high likelihood that the rest of the kids (and parents) had been together already for 5 years (K-4th).

Our family had some new things to learn and I learned a few things about assimilation.

1. Tell people what to expect.

On orientation day, I had no idea where to park, which door to enter, and where to go once I was in the building. It wasn’t too hard to figure out, but knowing in advance would have eased some anxiety. Our church publishes a social media post every Saturday morning telling people what to expect on campus.

2. Assume people don’t know.

When we walked in on orientation day, we checked in and then were told that my son’s teacher was in the gym. So I had to ask, “where is the gym?” At church, assume people don’t know. Try not to use acronyms or insider language.

3. Get your internal processes in order.

I visited the cafeteria on orientation day. I asked how to set up a lunch account and was directed to a web site. “Do I need any information once I log on?” “No. It’s very self-explanatory.” Once I logged on, the first piece of information it asked for was his student ID number. I didn’t have a student ID number. When I called the school to ask about it, they said new student ID numbers would go out “within a few weeks.” Take a look at your processes – do an audit to find any changes that need to be made.

4. Connect people to people.

It can be very uncomfortable to walk into a new place – not knowing anyone – especially when you realize that everyone else has known each other for years. What I wouldn’t have done for someone to “hold our hands” those first few weeks. Consider the benefits of someone acting as Next Steps Director (chief hand-holder) at your church.

5. Make information accessible and over-communicate.

This is something the school did quite well. Every Sunday afternoon we received a phone call and text letting us know what to expect in the week ahead. Our Son’s teacher sent texts often. There were a few rare instances where we didn’t have the information we needed, but a majority of the time, our son’s teacher communicated well. In our churches, regular communication is important. Do a communications audit – your bulletin, announcement slides, web site, social media, and any other assets. Are they regularly updated? Are you communicating clearly?

Our son graduated last week. He’s moving on to middle school. I’m grateful for our time at that school and for the lessons we all learned.

It Only Takes A Spark

sparkler

It only takes a spark to start a whole blaze.

That’s not an original thought. I stole that line from song lyrics in this song.

This blog post is going to stray a little bit from just talking about church management software to talking about the overall theme of the blog: the process of progress.

A few years ago, a leader at the church our family was attending told me about a Facebook group: Church Communications.

At the time, I was just beginning to see how the database could be used as a tool in our overall communications and connections strategies.

To remind you, I began this journey with a focus on connections. It also began with a lot of spreadsheets, documents, and emails, before I realized that a database could do a lot of the work for me as the church grew.

As I got more involved in our overall communications and connections strategies, my responsibilities grew to include some graphics, web site design and content, and social media.

One morning this week, I purposely took my time getting to the office. I’d been serving a lot of volunteer (ie, unpaid) hours at the church and my kids needed some attention. We had the morning news on t.v. and the reporters were talking about IHOP (The International House of Pancakes), temporarily changing it’s name to IHOB to promote the fact that they also serve burgers.

That’s a lot of talk over one letter. It was trending on all of the morning news shows and all over social media.

Our church is fun. Really fun. Our Lead Pastor often interjects humor into his Sunday morning messages and we try to convey that in our communications. We also try to keep up with what’s happening in the world around us.

Remember Yanny vs. Laurel? I created a social media post that referenced that subject and our social media audience liked it.

What could I do with IHOB?

The spark.

I created a social media post using a stock photo image and a free on-line program. I didn’t overthink it. My daughter was with me at the kitchen table. She shook her head and chuckled.

Should I do it?

Yeah, mom, go ahead.

I shared it on our church’s Facebook page and Instagram account. I didn’t think it would go too far.

As I was waiting at the bus stop with my youngest son, I shared the same graphic with the Church Communications group on Facebook.

I got to work and showed our Executive Pastor. He liked it and even made a comment on the post.

I joked: the good news is that our Lead Pastor can’t fire me because he’s on a plane right now. I have my job for at least another two hours.

But something happened.

Not only did our social media audience respond positively to it, by the end of the day it had roughly 800 likes in the Church Communications group.

We even got a shout out from Fishhook. (Check out Fishhook’s Instagram.)

The whole blaze.

I never imagined that outcome.

But I am grateful. I’m grateful for our Lead Pastor who has set a tone – not just in the office, but also church-wide – that’s easy to follow and helps us relate to the community around us. I’m grateful for the gifts and talents God has given me and I’m grateful for the place where I get to use them. And I’m grateful for the friends I’ve made through the Church Communications network.

I think sometimes, as we’re looking at our communications, and helping people connect with our churches, it’s easy to establish systems, processes, marketing calendars, and social media post schedules. Routine is comfortable. Boundaries and schedules are safe.

But, be open to the times that you feel a prompting – a spark – to break the routine and step outside the boundary. The spark can lead to a whole blaze.

 

 

Let’s Reconnect

busy blurry shopping mall

It’s been awhile since I last blogged. I’ve been busy. Like this picture, life’s been full and a bit blurry.

I’ve worked for an accountant during tax season. I’ve worked for an orthodontist on a school holiday. But I’ve never been as busy as I am now – working for a large church and trying to be a relatively decent wife and mother.

And – let’s face it – what I do with church management software isn’t that interesting to most people. I could blog about it every day. Most people probably wouldn’t read it that often.

So, grab some coffee and let’s catch up.

First: the CCB People Reimagined update. Do you love it or hate it? I love it. I’m learning a few new things about it every day. The rest of the staff was divided at first. I think I’ve helped tip the scales, but the first day one of my co-workers sent me a text that said, “What happened to CCB?”

We’re using some new technology  – some that integrates with CCB. We were looking for a texting option (ie, someone could text a keyword to a number and we would have the option of setting up an automated response). We went with a company that we could link to CCB. Because of that integration, we now have the option of connecting all of that to a process queue.

I’m finally at a stage where all form responses are linked to events and also feeding process queues. It means a little extra work for anyone (um… me) setting up forms and events, but the end result will be more accurate report data.

And we’ve got almost all of our volunteer positions updated – including gifts, talents, passions, ability, personality style, etc.

Of course, there’s technology we use that is outside of the church management software.

We’ve installed a chat feature on our web site. It’s not connected to our church management software, but it is all a part of ‘communications’ and ‘assimilation.’ Two of my favorite words.

And I introduced our staff to Church Metrics. We can get most of our metrics data from CCB, but having a secondary platform will help us find any holes in the first platform.

Our Lead Pastor has allowed me to design a few new pieces of literature – all aimed at getting people connected – and further connected. He also didn’t fire me when I used the word ‘poop’ in a social media post.

I think we’re caught up for now. Comment and let me know how you feel about the CCB changes.

 

 

My Head In The Clouds (aka: the most fun blog post I’ve ever written)

girl cloud bubble

Today our church was a polling location. People in and out all today exercising their right to vote.

The polls open early. Really early.

County election officials would need access by 5:45am.

I offered to open the building. Our Executive Pastor told me that was fine as long as I promised to leave by 2:30pm.

I half-heartedly agreed.

I didn’t mind getting up early. I’m a morning person by nature and I got a lot accomplished in the quiet morning hours.

My commute was easier than ever. There’s not a lot of other traffic on the road at 5:00am.

I was going about my day and feeling productive – knocking several things off my to-do list – when our Executive Pastor appeared in my doorway.

“Time to go home!”

“I have things to do.”

“They will still be here tomorrow. Go home.”

“But I like it here.”

“I’m glad. Go home.”

He told our Lead Pastor who agreed with him.

“The Great and Powerful Oz has spoken. Go home.” (Yes, he referred to our Lead Pastor as The Great and Powerful Oz.)

forcibly ejected

kicked out

excommunicated? (no…that’s too strong)

I packed up my laptop and “to-do” folder and headed out the door.

It really was a nice afternoon. I was able to pick my son up at school, take him out for ice cream and have dinner on the table when my husband got home.

So…you’ve read this far…how does this relate to church management software, and progress, and processes?

As I sit here this evening and everyone is winding down, I have several data entry lists in front of me and I am getting caught up on a few projects. Because – although he escorted me out of the building –  the software is cloud based.

 

[I love the people I get to work with, love our church, and love what I get to do. In an earlier blog post I wrote about listening to others – allowing others to speak into your life. Today was one of those days and I’m grateful every day that God has me at this place.]

 

 

 

Serving Others

lift moving box

99.99 (999999999)% of my job is serving others. I’m either helping our Pastoral staff and ministry team leaders run statistical reports – attendance, assimilation, etc. – or preparing items for our guest services team to use on Sunday.

During times that we don’t have a front desk volunteer, I get to greet guests and answer incoming phone calls in the office.

And I get to assist our Lead Pastor and his wife with some of our special events (things like dinners with church partners and Partnership classes).

I like serving others. And I don’t mind that my boss has never put me on stage – or screen (have I ever mentioned how smart he is?).

We even have a database field for ‘how they heard about our church’ and one of the things I get to do using our forms feature is track how people first got connected to our church.

I’ve found that many people get connected through service. Either people from our church have reached outside the walls of our church to serve someone and that person decides to come on a Sunday see what we’re all about. Or someone has a gift, skill or talent and they want to donate their time to one of our service projects (this happens sometimes even if they don’t already attend our church). During the time of serving, they get to know us and decide to come on a Sunday and see what we’re all about.

See how serving can work in so many ways to help lead people to find and follow Jesus?

I get to see that through data entry and attendance reports.

But there’s nothing like coming out of the office, out from behind the computer screen, and serving people.

I get to do it by serving with our Guest Services team each Sunday. I serve at the check-in desk, welcoming new families to our Children’s Ministry, and I serve at our What’s Next Desk – helping people take their next steps at our church.

Serving on Sunday mornings wasn’t part of my original job interview, and I doubt our Pastor would fire me if I told him I just needed a break on Sunday mornings. Serving on Sundays is something I GET to do and I look forward to doing it.

But now that you’ve read how I feel about serving, I want you to read what our Pastor says about serving. I know I’ve already referred to him as smart. He’s also a very gifted writer. Read about serving others and what our church is doing here: www.claytoncrossings.com/dayofservice. (While you’re at it, pour some coffee and take time to read his other blog posts. They’re pretty darn good!)

How do you serve your church?

Digital Bootcamp: Recap

computer coding

Last week my friend, Tom Pounder, had me lead a week of Digital Bootcamp. If you’re on Facebook, here’s the link to the page: https://www.facebook.com/groups/theDigitalBootcamp/

Check it out and ask me any questions about church management software.

I’ll give you a quick recap of bootcamp. But first, I wanted to thank Tom. Tom and I had talked about me leading a week prior to my stroke. (I blog about the stroke in another post.)

To catch you up, I had a very small,  minor stroke on Good Friday. As strokes go, if you’re going to have one, I had the kind you want to have. My “deficits” are minor. But one thing that was affected is speech. It’s not super noticeable. My oldest daughter said there are days when she doesn’t notice it at all.

With speech affected, I was hesitant to do live video.

But often God calls us to do things that we can only do with Him so that He’ll get all the glory. (Which He should get anyway, but we aren’t always good at that.)

This was one of those times. So I went live each weekday and talked about the most exciting of all church communications topics [read that with sarcasm], church management software.

Most of my peers don’t love software like I do. To them, it’s a necessary evil. But I get it. I’m somewhat of a data/metrics “nerd” and the software (and all of it’s glorious features) are right up my alley.

Here’s a recap of the daily topics Monday – Thursday.

Assimilation. It’s why I started using the software. Getting people from the first visit, to the second visit, the third visit, and then to full engaged in the church – connecting them to small groups and meaningful service opportunities.

Public access areas and graphics. There are areas of the software that require a username and  password and there are other areas that are accessible to the public. We need to pay attention to what the public sees, and upload graphic/image files where we can.

Customization. Use custom field features wisely. Determine what your church will need and make it yours. We have fields for whether someone is approved to drive a van and we also have a field for t-shirt size.

Custom reports and administration. A few of our reports include an Assimilation Process Report and weekly attendance metrics. We also use the software to track use of our rooms and resources.

On Friday, I went a little “off topic” and talked about the importance of putting people over processes. A Pastor once told me, “I can train anyone to do data entry, but only you can do what you do with people.” (Remember, I first began using the software as part of an assimilation plan.) He was right. As tempted as I am to spend long hours behind my computer, I have to remember that this is not just a business – it’s a church – and church is about people. Fortunately, I get to work at a church I’d attend even if I didn’t work there with people I love.