An Early Christmas Present

Christmas gift present lights

Yesterday I got an early and much appreciated Christmas gift.

If you read this blog regularly, you will know how much I liked my job. Yet, at the end of the day, there were parts of it that definitely qualified as work. (Isn’t there always.)

You’ll also know that it’s really hard for me to “turn it off” sometimes most of the time okay, okay, all the time. See, I really REALLY like what I do. You might call it my hobby. Or my passion.

Read this.

But, clearly, there were some things about my job that my family wasn’t liking. And they made sure I knew.

The first day of my official unemployment, I was a bit stressed thinking about staying connected to my peers, keeping up with trends in technology and communications, and – let’s be honest – our family finances.

So I decided to take matters into my own hands. (Because that always works, right? I may have momentarily forgotten any scripture that says we should go to God first.)

Gratefully, God didn’t throw me completely under the bus. As a matter of fact, a Pastor that I greatly admire managed to connect me with some communications clients. They are social media and web content clients that I knew I’d be able to maintain even if I got a ‘real’ job.

A local arts non-profit has asked me to serve as their Communications Director. I’m excited about this opportunity. It’s a volunteer position, but they will give my daughter free tuition in their classes. That’s worth a lot.

But I couldn’t let go of some of the worry. (Clearly, I forget to read my Bible sometimes.)

I made a mental note of the job I wanted, the geographical area, my job duties, the hours, the organizational structure of the church or ministry, I had it nailed down and when I prayed, I prayed specifically for that job (not even knowing if it existed).

Yet, instead of believing that God was FOR me (and who could be against me), I began looking at any opportunity I could find. I think the term “throwing darts to see what sticks” could apply. One day I decided I could teach pre-school (I can’t). Another day I decided I could work in retail (probably not a good idea, either). Working in the medical or dental field? I do that on missions trips. I don’t want to do it all day, every day.

So a few weeks ago we were sitting in church and the Pastor was talking about taking our questions and concerns to God. Got it.

But…

Seriously, dude, there’s a but to that!?!?!?

When you do, you have to have your yes on the table first. Basically, he likened it to signing the contract agreement first, then reading the fine print after.

I’ve heard that before, but that day it really resonated.

As we left church, I made that statement. I’m done looking for a job. My  yes is out there to whatever you have for me, whenever you have it. Lead us where you want us next.

That very night, all six of us ended up going to the same place. If you’ve ever had college-aged kids, you know that’s a miracle. Normally, we have to pay our kids to hang out with us. But that night, all six of us. In the same car.

I ran into a friend I hadn’t seen in 7 years – at least. Her name wasn’t even on my radar as far as connecting with. I was surprised to see her, yet ecstatic. The most awesome thing was that after all these years, she seemed happy to see me. I love my friends. Even when I don’t see them for 7 years.

She said she’d kept up with me on social media and wondered what was happening lately. I told her that I really wanted to find a new job, but wasn’t sure what that would look like.

What do you do?

I told her what I do, what I felt like I was good at and then I said, “I don’t know what it looks like, but I do know it has to be with a church or ministry.”

What happened next was nothing short of a miracle. She knew of the perfect job for me.

Oh snap!

Is it too soon? Have I communicated to my family that they are number one? Have we learned a lesson from this? Are there still more to be learned (isn’t there always)?

I decided to send my resume. It couldn’t hurt.

The ensuing whirlwind – meeting with the Pastor, talking to an Elder, another meeting.

Multiple confirmations from my husband and kids – multiple prayers answered and some things that just only could have come from God.

The perfect job I described to God was right there on the table.

And I still feel like I’m dreaming, but it’s very real. Do I get to say, “I’m living the dream?” I am.

December 14 – exactly one month to the day that my last job came to an end – the Lead Pastor looked at me and said, “I’d like to move forward with this.”

Technically, I start in January.

There’s a lot I can’t – and don’t want to – share right now. This story belongs to my future employer. It’s their story to tell and I’ll give more details when they feel comfortable.

What I can share is that God hears our prayers and answers them in His perfect time. I can share that God orchestrates everything – that nothing is a coincidence. Every person I’ve seen and talked to over the past few weeks has been a part of what is right now. These are people I hadn’t expected to see – people I hadn’t expected God to put in my path. But He did, and I’m grateful.

I can share that problems should be tackled head on. It would have been easy to sweep things under the rug and hibernate. Instead I looked at my family and apologized to them for the blinders I’d had on and for how I’d put the church first. How could we move forward as a family? What did they need from me in order to feel like we had a healthy family again?

I read a blog post this week about someone being on a plane that had some issues prior to taking off. In the end, all they had to do was turn the plane off and back on to re-set the computer system. I think that’s what God did. Turn it off, now turn it back on. In only one month.

Hearing the Lead Pastor say he was comfortable moving forward… hearing his wife ask if I could start early and have it be volunteer work (um, yes!)… knowing that my husband and kids were ready for this (again)… and realizing it was one month to the day.

Yesterday I received one of the best early Christmas presents I could have asked for.

Oh, and I’ll still be working with Church Management Software. The blog will go on…

 

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8 Free Things Your Church Can Do To Serve Your Guests This Christmas.

8 free things for christmas

Most of the time, this blog is dedicated to how we use Church Management Software. I also know that the software is just a tool we use in the overall guest strategy process: getting our first time guests connected to our church and committed to our mission. So today we’ll look at the overall process of guest services.

I’ll admit it. I’m a big fan of some things people would call attractional. Have a hot cocoa bar or stock your coffee bar with some extra seasonal treats (peppermint mocha creamer).

Have a photo booth, have Santa (yes, in church!). You might want to stop short of a car give-away or hiring a helicopter to drop money from the sky. Unless, of course, you’ve earnestly prayed and God is calling you to do that. Then by all means, do it.

But for some churches, the budget for these things just isn’t there.

Here are 8 free things you can do to serve your guests this Christmas:

1. Check your web site and social media. This is the first step in your guest services process. People are checking you out online before they decide to visit your physical property. Is everything accurate? If a sign up or tickets are required for a special Christmas service, is there a way to respond online? Are your event images, event branding, and church branding visually consistent?

2. Have greeters stationed outside the door. Once I’m on the property, is it clear that I know where to go? I’m a big fan of parking teams, but if you don’t have a parking team, at minimum, have a door greeter or two stationed OUTSIDE the door. Yes, I know it’s cold. Gloves. Hat. Warm coat. A smiling face. Your first time guests are in their car and you may have multiple entrances. Make sure there is someone outside welcoming them.

3. Have your staff and volunteers park furthest away. I know of a church that meets in a shopping center/strip mall. They frequently ask their staff and volunteers to park in the back. Should your staff and volunteers park off-site and carpool or can you arrange a volunteer shuttle? Do whatever it takes to free up prime parking spaces for your guests this Christmas.

4. Declutter. We’re in a season of Nativity Sets and flowers. Great. How much of that is there because it’s necessary and how much is there because a prominent church member donated it and that’s where it’s always been? I have a friend who is a real estate agent and when someone is trying to sell their home, the first thing she tells them is to declutter. Get all of your stuff off your counter tops and shelves because people want a clean slate. They want to envision their stuff in your home. Do you have so much in your ‘home’ that people can’t imagine being a part of it? Give them open space to imagine themselves being there.

5. Clean. Unless you’re not in the habit of cleaning regularly, this will cost you. At minimum you need some cleaning cloths and a multi-purpose spray. I hope you already have this. Go in Saturday night and take out the trash, wipe down bathrooms, make sure there’s plenty of toilet paper and make sure it’s two-ply (yes, I went there). Are the soap dispensers full? Okay, so this may cost you a few dollars (be thankful for dollar stores). Run the vacuum, and check for stray pieces of trash in the worship center. You get the idea. Tidy up.

6. Communicate and explain. Your church may take communion differently than the one I normally attend. That’s okay, but do I know that? For example, I know one church that passes the communion plates and each family prays together as a family and takes communion in their own time as music is softly playing. Another church passes the plates, waits until everyone is served, and their Pastor leads them in taking communion together, and yet another church has communion stations. It is not served, you go take communion as you’re led. None of those are ‘bad’ ways to take communion. Each is very different. But would you know what to do if you weren’t told?

Explain what you’re doing every step of the way. Believer or non-believer, if I don’t go to your church, I don’t know your traditions. In addition to this, tell people a little bit about your church and how they can get involved going into 2018. Tell them about small groups, children’s ministry, your next big event, etc.

Don’t neglect internal communication.

If your children’s ministry is doing something different than normal, make sure you tell your greeter ministry so they can be prepared to answer questions as guests arrive.

7. Say goodbye. Have a greeter stationed at every outside exit. Tell your guests goodbye and thank them for coming. I  don’t just mean from the worship center to the lobby. Say goodbye as they exit the building. “Bye. Thank you for coming. Have a Merry Christmas.”

8. Follow up right way. Yes, I get it. It’s Christmas Eve (Sunday) or Christmas Day (Monday), but I guarantee you there is someone willing to make the sacrifice. Get those guests entered into your database (Church Management Software was going to play a part in this post somewhere) and follow your normal follow up procedures. If your follow up procedures include a Monday phone call, that could wait until Tuesday. For 2017, I would get them entered Sunday night and send an email that night thanking them for coming, telling them what’s next and how to get connected. Whatever you do, don’t wait a week. It’s normal for churches to take a week off between Christmas and New Years. As a connections person, I had a tendency to work or serve when it was normal for others to be off. I want to get those guests connected and if coming to church more is part of their New Year’s Resolution, I want to help them with that.

All of these things are 100% free. What else can you think of to add to this list?

Guinea Pig / Test Family

guinea pig bibleThis morning our family visited a new church. This week, I had spoken with the Lead Pastor and one of their Elders and they both knew of my love for knowledge of neurotic obsession with CCB (Church Community Builder) software.

Their web site and social media gave us enough information to know where we needed to go and a general idea of what to expect when we got there.

Their greeting team did a great job of telling us the important information: where to take our kids, where the bathrooms were, where to get coffee. We were walked to (not pointed to) the children’s check-in area.

It was there that this magic happened. The Elder serving at the children’s check-in desk was helping to explain to someone a new thing they were trying with CCB check-in and said, “she [pointing to me] wouldn’t mind being  our guinea pig and testing this for us.”

Wouldn’t mind!? That’s a bit of an understatement. Does this guy know who I am and what I love? Jesus. Family. Coffee. Church Management Software. I try to keep it in that order. I’m not always good at it.

“Wouldn’t mind.” Make that: “happy to…” “I’d be mad if you didn’t ask me…” “I’ll report for work on Monday morning. Where’s my office?”

Okay, I didn’t say that. I thought it. I didn’t say it out loud.

I did tell him I’d blog about it. So here it is.

Their childen’s team did great and when I pointed out that it may be taking too long to check in a new, first-time guest and made a suggestion about about what I’d seen and helped with at other churches, they listened. I don’t know if they’ll do what I suggested. But they showed an interest in what I said. (They may be blogging about the crazy first-time guest who tried to tell them how run their church.)

The Children’s Pastor took us from there to where we’d leave our youngest son. (Again he didn’t point; he walked us to our destination.) Our middle-school daughter had the option of staying with us or participating in a Bible study. This morning, she chose to stay with us. He asked me how I came to love church management software. I told him that while serving as Next Steps Director at another church, I saw it’s power and ability in helping us get guests connected and retaining them long-term. He said he’d only really been using it for about a year. (It’s okay, I’m here to help. I’ll report for work Monday morning. Where’s my office?)

Side note: I’ve been known to tell churches that they didn’t even have to pay me. That I believed so much in this software helping them, I’d help them implement it for free. With two kids in college and rising insurance rates, my husband has suggested that I rescind that offer.

We saw a few friends. One we saw just last week. Another we hadn’t seen in 19 years. It was great to see them both.

After service, we got to chat with the Pastor and his wife. The Pastor asked us to send an email with our feedback. I’d send an email if I had anything critical to say. Because I have nothing critical to say, I’ll post publicly on my blog.

This morning was fantastic. I have no doubt, we will be back.

And any time you need a guinea pig to test a CCB feature, please use our family. We are happy to help.

 

Why Are You The Way You Are?

There are days when all I think about is strategy and people.

The database. How do we maximize it’s use? How do we use this tool we’ve got to help us do our jobs better and smarter? How do we teach? How do we train? How do we help others understand it’s value?

Social Media posts. The internet never sleeps. We are on 24 hours, 7 days a week. How are we responding to the world around us? How are we telling our stories to our community? Do they know us? Do they trust us?

Our web site. Does it reflect who we are? Is it clear? What are our exit rates off pages? Our Google rankings? How do we make it better? How do we make it the best?

I pray over the people I don’t even know who are searching for something. Do they trust that we are here to help them find the answer?

When they come, what do they see? What is their experience? How and where are we getting them connected? Do they understand each next step? Is it clear? Is it confusing?

How and what are we communicating?

Everything communicates.

Everything.

Why are you the way you are?” A friend asked me that exact question this weekend.

This Explains Me.

 

 

Follow Up: Revisited

Back in January, I wrote a short post on event follow-up. I want to explore follow up (and next steps) a little more in depth.

Look at the images above. In the spiral staircase images, I’m not sure if I’m going up, going down, or they are rotors of fan blade that will chop off a limb if I try to get through them.

However, in the picture on the right, I am visually oriented. I know I’m at the bottom, and I see light at the top. I also can see the steps I need to take to get to that light.

First, let’s define an event. An event is anything you do. From every Sunday (each service), to a once-a-year large scale event.

Second, let’s define follow-up. Follow-up is any next-steps action item that  you take or that you’d like your guests to take.

Third, let’s define guests. That’s anyone in any way connected to your event who isn’t you. I often look at my team as guests. I’m there to serve them. And as a team, we’re there to serve everyone else.

What’s next?

At The Event – Make The Next Step Clear

My husband and I recently attended a very large dinner for a local charity. I’m not sure how many people were there, but I’m guessing around 500. Maybe more. During that dinner, it was very clear what actions they wanted us to take afterwards to support their charity. There were only a few next steps. Each was explained in depth. We had no questions, upon leaving, as to how to get further involved.

If you’re hosting a fall festival this year, then make sure you have promotional material available for other events happening at your church. Make their next steps very clear.

For follow-up, have some door prizes that people can register to win. Two key questions on any door prize entry form are:

1. Do you regularly attend church? (With check boxes for yes or no.)

2. If so, which church do you attend?

Put your church management software to work with these door prize entries. I’d set up a form for any door prize entries and enter them into your ChMS. Or go my favorite route and have people enter their information online. Have a few tablets or laptops available for door prize registration. Then use a plug-in or app to help randomly select winners. One thing that was really helpful was to see how people were connecting to our church. I set up a form for door prize entries and from that, I could see who came to our church as a first time guest.

Prior To The Event – Make The Next Step Easy

If you are promoting your event on-line, have a next step ON LINE. One of the challenges we ran into with the golf tournament was that I’d market it online, but the next step was “contact us and we’ll mail you a registration form” or “stop by _____________ (this location) and pick up a registration form.” We weren’t meeting people where they were. They were already online viewing information, but our exit rate off those pages was higher than I would have liked. Now, one of our church partners is allowing us to use their church management software for online registrations and payment. I’ll give you an update after it’s implemented.

For follow-up, Acknowledge everyone. If your event has financial sponsors, acknowledge them. You’re following up throughout the year and building relationships. I’ve had the privilege of helping a national charity with a local golf tournament. As often as possible, I acknowledge our sponsors leading up to the tournament, but I also mention them on our social media pages all throughout the year. There’s a local jeweler who donates a door prize each year. I’ll be mentioning their business on our social media page around the holidays (and at Valentine’s Day). There are several local churches who partner with us, allowing us use of their facilities, resources, even allowing their staff paid time off to help with the tournament. I’ll mention those churches as often as possible on our social media pages.

Even if you paid for a venue, acknowledge their hospitality. Did you rent a hotel ballroom for a charity dinner of 500? Write the venue a letter of thanks for hosting your event, even if you were a paying customer. If there any servers who went above and beyond the call of duty, mention them by name.

Our church once served at a downtown festival hosted by our local Chamber of Commerce. I’ll admit, it was a miserable day. It rained and it was cold and it wasn’t a good day for an outside, downtown, street festival. On the Monday after the event, I took flowers to the women who work at our local Chamber of Commerce and thanked them for giving our church the opportunity to serve the community. I also wrote note cards to the businesses who allowed us to run our power cords from their businesses to the street outside.

The next thing I knew, our church was getting mentioned on social media by the Chamber of Commerce. Did I do it for the mention? No. I did it because I wanted to intentionally form a relationship between our church and local community. We’re  here to make a difference. I wanted them to know that.

Keep your event participants updated on what you’re doing throughout the year, whether through social media or direct email marketing, let them know the results of what they did or contributed.

After The Event – Make It Fast

Timing is everything. Have you ever gotten a thank you note for a Christmas present…in July? Last year I was able to help a Youth Pastor with a large scale youth event. The event was on a Friday night and we had follow-up postcards in the mail on Monday. They were very simple: thanks for coming, here’s what coming up, here’s where you can view pictures of the event. The follow up was simple. It was also effective. We saw some new families connect to the church through that event.

During my time as a Next Steps Staff Director at a local church, I viewed every Sunday as an event. No, I’m not talking about gimmicky, marketing, ‘new-theme-every-Sunday’ type of event (although there are some churches who have done that, and if – after prayer, counsel, and discernment – you believe that’s what God has called you to do, then you should do it). I’m talking about the fact that every Sunday happens. We have a church service. I did not rest until every connect card had been read, every first time guest had been contacted (at the time I was writing hand-written notes to each first time guest), and every prayer request had been prayed for and sent to our Lead Pastor and Prayer Team Leader. The first time guest note cards were dropped at the post office on Sunday evenings. Every week. Timing is everything. Your guests took time out of their lives to visit you. Don’t take that lightly. As guests progressed through our system, the follow up strategy changed (week to week). I know of many churches who give their Pastoral and office staff Mondays off. When leading our Next Steps team, Sunday afternoons and Mondays were my busiest times. I don’t think they could have paid me to take time off.

I’d love to hear your follow up and next steps strategies. Tell me how your view follow ups and next steps.

 

 

Forms Are Our Friends

forms checklist

Forms are our friends. Why? Funny You Should Ask…

Deciphering Code

I have known medical doctors who have better handwriting than some church members. All of that handwritten information has to go somewhere. It’s usually entered into a database. Is that an ‘l’ an ‘i’ or a ‘1’?

A System Uncluttered

Forms allow us to gather information without creating another profile in our system. If you have 400 church members, but 800 people registered for an event, you don’t have to create an additional 400 profiles in your system for people who only came to one event. In 1978.

Forced Conversation With Friends and Forced Following God

No longer can you walk up to a sign up list and take a sneak peek to see if your friends are going. First: what has God called you to do? Does God want you to attend that event? Or sign up to bring a casserole? Each and every decision should only be about following Him. So if God’s calling me to do something, it doesn’t matter if my friends are doing it or not. If that’s not enough reason, then (second) talk to your friends. A real, live, in-person, conversation. “Hey, I was thinking about signing up for _________. Did you sign up?” Or “I just signed up for _________. I’d encourage you to do it as well.”

We’re All On The Same Page

In a real life example, I had a social media manager publish a post that an event was ready for registration. However, the event wasn’t on our facilities calendar, it wasn’t listed on the web site, and the person who ran the database thought she had another week to get the sign up form link activated. A form, with specific dates, and information about the event, keeps everyone on the same page.

Everyone Who Needs It, Has Access

Just like keeping everyone on the same page, a form ensures the appropriate people have access. I’ll use our own church (Fairview Baptist Church) as an example. I usually do the weekly printed bulletin. Our Senior Pastor also has access to publish the bulletin. (In a church largely overrun with with PC’s, we use InDesign on Macs.) Earlier this year, I created a church communications & event form so that all ministry leaders could submit communication and event information via this form. The form initially comes to me, but all Pastor staff and deacons have access to it. Frequently, I pass car accidents on the way to work. Accidents happen. Medical emergencies happen. Life happens. Gratefully, I’ve had very few issues that  have impacted my ability to get my job done. But if that ever happens, knowing that our Senior Pastor has access to the information and could potentially take care of the bulletin in my absence, is comforting. If someone simply emails me their information, the only person who has access to that is me. And if I’m ever in a situation where an emergency impacts my ability to check my email, then no one knows that information.

What are your favorite uses for forms? What are some ways you use forms in your software with your church?

CCB Lead

 

I’ve had a chance to play with the CCB updates today. I’m impressed.

How do you like these updates?

Lead – a great tool that capitalizes on your churches digital strategy { CCB users }. Gone are the days of overlying on your Church Clerk for member contact information, or needing to rush home to access your ‘member spreadsheet’ stored on your personal computer. Download it today https://www.churchcommunitybuilder.com/lead-app

via LEAD – a new app for Leaders — CCB Support

Ministry vs. Marketing

smartphone laptop

Ministry vs. Marketing
Job is defined as:
a paid position of regular employment.
Work is defined as:
activity involving mental or physical effort done in order to achieve a purpose or result.
Do you see the difference?
A quick search yielded these results from scripture on the topic of of work:
Of these, my favorite is Psalm 90:17:
May the favor of the Lord our God rest on us; establish the work of our hands for us— yes, establish the work of our hands.
Another quick search yielded not as many references to the term, ‘job’ (Unless it was with a capital ‘J’ – a person’s name.)
There was this – from 2 Chronicles 34:13:
had charge of the laborers and supervised all the workers from job to job. Some of the Levites were secretaries, scribes and gatekeepers.
They were referred to as ‘workers’ first. The workers had jobs.
During the course of my typical work…at my job… I get to manage our communications outlets – the database is one of my primary internal communication tools, but I also get to manage our public-facing communication tools: web site, social media channels, etc.

This week I’ve felt challenged to look at how we use our communications assets – specifically social media.

What if…

We used this more as ministry; less as marketing.
We told people what was happening in our church now, instead of just upcoming events.
We told stories of what God is doing now; not just what we believe  He’s going to do.
We invited people to what’s happening today; not just to planned events weeks from now?
We posted more scripture and fewer ‘buzz words’ and ‘catch phrases’?
We quit using the terms ‘branding’ and ‘style guide’ and replaced them with ‘clear communications’ and ‘not confusing’?
What if…
We ministered more and marketed less.
I have a great book on church marketing. Actually, that’s the name of the book: Church Marketing.
But I also have some great books on how we should view our entire lives – all we do – as a ministry.
I don’t want to market our church.
I want to minister to our community.

 

Focus and Perspective

lego camera

In late 2016, Fairview started using Breeze ChMS. Breeze is easy to use and their customer service is outstanding.

In early 2017, we went with Ministry Designs for our web site. Easy to use. Great customer service.

We have a theme.

I decided I really wanted to use Breeze as a central “hub” for all church scheduling. I can list our rooms and other areas on campus, enter all event information, and display graphics. Plus I can give all Pastors, Deacons, Ministry Leaders, and Church Members access to view the calendar.

Unfortunately, my other idea to create a separate Breeze Calendar for events that would be displayed on the public calendar wasn’t so easy.

Embed codes weren’t doing what I anticipated and I couldn’t get Breeze and Ministry Designs integrated. I joked: Fairview Baptist Church, Breeze, and Ministry Designs were NOT forming a holy trinity.

Then a few weeks ago, we had integration success. I was able to directly integrate our Breeze calendar to display on our web site.

Success. Fireworks. National Holiday. Happiness.

I literally emailed our Pastors, IT Committee Chairman, and the guy who heads up the Greeters/Connections team at 10pm on a Friday night.

This was going to be great! Now, when I entered an event in the ChMS, and I published it to the public calendar, it would automatically display on the web site. No longer would I have to copy and paste information from the ChMS over to the web site and vice versa. No more chances for typos, different information on the two different sources. If the date and time was changed or updated, if the event description changed, if the location on campus changed…if anything was updated or changed in the ChMS, it automatically went to the web site.

It would also free up some time.

You see, it’s quite common in the ‘church communication world,’ to work long, often-unpaid, hours. A majority of my peers (and I) consider our jobs more of a ministry and less of a ‘job.’ We use the term ‘serve’ rather than ‘work.’ And most of us genuinely enjoy what we do. Because we know we’re serving someone greater (Jesus Christ). Our bosses are usually Pastors – sometimes our own Pastors if we’re blessed enough to also attend the church where we work serve (who sometimes list Jesus Christ as the ‘contact person’ or ‘event coordinator’ on our communications request forms). You can laugh at that, but it’s true. The web site, social media, and ChMS are just tools we use in getting to play our small part in connecting people to a church family and to Jesus Christ.

And while I certainly don’t mind putting in an extra 10-20 hours a week in ‘service hours,’ there are weeks that it’s just not practical. I do love what I do. In many respects, it’s my hobby. Some people like knitting or horseback riding. I like working with the church management software and the web site. But sometimes, other things (and people) need my attention. I have a husband. I have four kids. I have friends. I’d like to keep all of them around for awhile and not become the crazy cat lady (except instead of cats, it would be fonts).

Plus, it can lead to burn out.  Just Google ‘church Pastor burn out.’ You’ll find a lot of articles on not just Pastors, but church staff and volunteers who leave their churches often because of burn out. Nobody wants that. I like my job. I like my church. Since I know what can cause burnout, I’d like to avoid that.

So there it is. This awesome integration that is going to increase accuracy in information, possibly reduce errors, and increase productivity. This is good for the church. This is what’s best.

This sounds like I just won the Church Communications Lottery.

But wait. Take a step back. What else happens?

We’re going to  have to retrain group leaders how to take attendance. We’re going to have to take a fresh look at the events page on our web site and how that’s displayed. We’re going to have to look at how small groups are listed (right now it’s publicly displayed as one single ‘Life Groups’ time on Sunday mornings; this would force us to take a look at listing each group separately/individually). [For the record, I’m a fan of listing each group separately.] But this changes what group leaders see when they log in (display). This changes ease-of-use and aesthetics.

So, I decided to pull the plug and keep doing what I’ve been doing.

Wait! What!? Why!? Why pull the plug on the possibly the best software update and integration to date?

A few reasons. I’ve already addressed. It changes ease-of-use and aesthetics. It requires (re) training people who aren’t entirely comfortable with what we have. We’ve had the software less than a year. Not everyone is using it. Not everyone is trained. Those that are, are just now comfortable with it. A few are just now understanding why we use it. It’s too soon to pull the rug out from under them and replace it with a new rug.

Next: why should they trust me? Everything I do is guided by my relationship with Christ. Every decision starts with prayer. I have a few very trusted peers at other churches who work with their ChMS and web sites. I have to use wisdom an discernment and at the end of the day, I believe that the Church is the Bride of Christ and we have to play a part of presenting her blameless and spotless. Unblemished. But – do the church members know that? Do they trust that? I’ve worked there just over a year. Have I earned enough trust to make a change?

I love software updates. I understand why software companies make them and I understand how they (usually) benefit their clients (the churches). But do the church members I serve know that? Have I successfully communicated that to them?

And while organization, administration, accuracy, streamlined productivity, and reduced possibility of burnout is important, there is something more important.

And that is earning trust, setting examples in leadership, and truly loving and caring about the people we get the privilege to serve.

My prayer for all of my church communications peers is that we can know when to look past the processes and procedures and focus on the hearts of the people and recognize our jobs as ministries.

A Few Of My Favorite Things

desk computer phone smartphone coffeeThis week I had a video chat with some people of Breeze. They asked me what my favorite part of the software is? I went with what we use the most: sorting and emailing.

But the more I think about it, those might not be my favorite things. Here’s a few things I really like. Not just with Breeze, but also with CCB, and any church management software.

Profile fields that offer ways to help people connect.

Most people profiles are going to contain very basic information: name, address, phone number(s), email. But I love it when we go deeper with custom fields: gifts, talents, abilities, interests. By running regular search reports on those fields, we can help people connect to areas of service – and to other people. Most software companies offer ways to customize your profile fields. Take advantage of those. Then regularly run those reports and make sure people are getting connected.

Forms.

I’m about to do a whole blog post on why forms are important, but here’s a few key points:

Ensures everyone gets the same information.

Helps with pre-planning and organization

No more “lost” emails. Saved digital record of form submission.

Follow-Ups and Process Queues.

Whatever your software calls them, I love them. When a first time guest is entered into the system, a follow up is assigned to a pastoral staff member (the youth pastor for any new students in the youth group; our senior pastor for any new families). Once that follow up is complete, the Pastor can add notes, and check the ‘complete’ box. Then we run regular reports on completed follow-ups, in conjunction with event attendance reports to see how people where people are connecting.

What are your favorite things?