Recently, I learned of a church that had several ministry team leaders with advanced access to the software step down – all at the same time. Church leadership was faced with adjusting several levels of access on short notice.
There will be times when a staff member leaves or ministry team leaders are called to a different church or ministry.
Here are some things that can help you.
- Have a written policy in place to address potential situations. Whether the church is staff-led or congregationally-governed, it’s important to have a written policy of who has access and at what level. Include what actions or behaviors will dictate immediate removal privileges. Having a written policy, approved by necessary parties, will help guide you when making somewhat difficult decisions. Let’s face it – it’s a church. These are your friends. There are times where it will be difficult to separate business from friendship.
- That written policy should include who has access BEFORE a potential problem arises. There should always be an application process for software access. Include who has the authority to approve access.
- Have one or two 24/7 people. Emergencies don’t always happen Monday-Friday 9-5. The people with the highest levels of access should know they may be on call 24/7.
- In a case where people are leaving a ministry on good terms, have open communication and dialogue about their levels access and a timeline for phasing out their access.
People leaving your church or ministry is never easy. The need to make split-second decisions during what could be an emotional time can be easier if have a plan in place.
What access situations have faced and how have you addressed them?