Last week I recorded a Podcast. I’ll post the link and the relevant information when it airs.
The topic was: assimilation (I’m sure you’re surprised) and using church management software as a tool to see how people are connected.
Here’s a brief recap:
1. You have options. This isn’t a one-size-fits-all thing. Your first time guest my get a hand-written note card, an email, or a formal ‘business’ letter on church letterhead. They may meet the Pastor on the first visit, during a membership class – or never. The Pastor may hold a guest reception in a dedicated room. Or just simply be visible and available in the lobby – or in the parking lot (yes, I’ve seen that).
2. You need data. If you’re just starting to put a formal plan into place, this could mean a few things. Either talk to other churches of similar size and structure and ask them to share their data or be willing to change your course after a few months. Start with one plan and if you find that your numbers aren’t hitting your goals, be willing to change.
3. You can’t control everything. I love the connect cards that give people the option to join a team. I enter that information into the church management software. From there, I will ask each ministry team leader to contact those people and enter information from their own follow up into the church management software. In that process, there is a piece I cannot control: the actual follow up by the ministry team leader. Once it’s been assigned to a ministry leader, they own their ‘how.’ Some ministry leaders may prefer email, some text, some a personal phone call. That’s up to them. The only time they’ll hear from me is if their process isn’t documented in profile notes each week.
4. You’re setting up an expectation. If your first time guests meet the Lead Pastor and get an email from the Pastor’s email address, they will assume they always have access to the Lead Pastor. Most Lead Pastors that I know want to know their people and don’t mind this. However, as the church grows, you could have thousands of people assuming they have immediate access to the Lead Pastor. As the church grows, check-in with your Lead Pastor and see if current processes are causing stress on him or his family. If they are causing stress, it’s time for a change.
5. Be flexible. It’s about people. You may have a solid plan that includes a first time guest email. And then on day a person walks in who is ‘off the grid.’ No email. No smartphone. No social media. Make a note in that person’s profile so that you know. Keep a log somewhere. Instead of an email, this person gets a hand-written note card.
What do you think? If someone has a hundred sheep, and one of them goes astray, won’t he leave the ninety-nine on the hillside and go and search for the stray? – Matthew 18:12
At the end of the day, remember this is not your call. Set up a time to review current processes with your Lead Pastor and make sure you present him with options and data so that he can make an informed decision. Then communicate and execute his decisions. Don’t second-guess his decisions, even if you disagree. I heard a speaker once say, “it’s not true submission until there’s a disagreement.”
Remember our instruction in Hebrews 13:17: Obey your leaders and submit to them, for they are keeping watch over your souls, as those who will have to give an account. Let them do this with joy and not with groaning, for that would be of no advantage to you.
From Sunday to Monday. It’s Sunday at noon at most of the key volunteers have gone home.
Now it’s up to church staff on Sunday afternoon or Monday morning to filter through connect cards and notes.
If you’re a Sunday volunteer, check in with your church staff to see if any of the Sunday morning procedures are causing any stress or confusion on Monday morning.
(For myself and my counterparts at other churches, it is very common to work late nights, weekends, and often unpaid ‘overtime’ hours. It is common to miss corporate worship in order to serve. Rarely, do we complain about this, as we understand our roles in ministry.)
If you’re on church staff and you realize that some Sunday procedures could be re-structured to reduce stress or confusion on Monday morning, communicate that to your volunteers. Be as transparent as possible with office procedures and let them know that their small changes on Sundays can help lead to a more organized and productive office during the week.
I’ll be recording some additional podcasts, as well as some content in April.
I’ll post links as soon as they’re available.